Case Study


Aberdeen, Scotland - June 2, 2023 - Fluechem, a global leader in delivering practical and cost-effective marine emission and compliance chemical solutions, showcases its hands-on approach and dedication to clients with its first bulk delivery to an expedition cruise ship in aberdeen. This milestone delivery marks the company's commitment to providing end-to-end solutions for its clients in the expanding marine emission control sector.

Aberdeen, known for its recent venture into hosting cruise vessels, witnessed Fluechem’s exemplary service delivery process firsthand as the local Aberdeen based office delivery team attended the delivery of 19,000 litres of AUS40 to the cruise vessel, docked at Blaikies Quay. The Fluechem team carried out a full audit of the delivery process and transfer as part of an overall compliance and operational review.  The delivery which took place on June 2nd, 2023, at 07:30, was completed safely and efficiently within an hour whereafter the Fluechem team took the opportunity to discuss the operation with the vessel crew and gather direct customer feedback to optimise future deliveries under the company’s “customer care” initiative.

Fluechem specialises in offering bespoke delivery solutions and on-board ship blending systems to address the challenges of IMO environmental compliance, promoting cleaner air and water for all. With over 200 ports in 50 countries in their supply network, Fluechem is recognized as a global leader in marine emission control. Their expertise extends to delivering Caustic Soda 50% (Sodium Hydroxide), Urea Solution (AUS40), and other Ballast Water Treatment System (BWTS) chemicals.

“As a high-growth, rapidly expanding green company, we pride ourselves on being there for our clients from start to finish,” said Rebecca Boyd Customer & Office Supervisor at Fluechem. “Our first bulk AUS40 delivery in Aberdeen demonstrates our dedication to providing practical and cost-effective solutions for marine emission control. We are thrilled to be part of the expanding marine cruise industry in Aberdeen and the general marine emission control sector.”

Fluechem’s commitment to local collaboration is evident through their collaboration with Aberdeen-based transportation company, William Nicol. Utilising their services for the transportation of the bulk product showcases Fluechem’s support for local businesses and further strengthens the Aberdeen connection in the marine industry.

The delivery process was carried out smoothly by Fluechem’s dedicated team, including Chloe and Rebecca. Their hands-on approach ensured that clients received the highest level of service and support throughout the operation.

“It is essential for our office staff to gain firsthand experience in the field, as it allows them to truly understand the needs of our clients and provide exceptional customer care,” said Niall, CEO of Fluechem. “At Fluechem, customer care is our number one priority, and by immersing ourselves in the real world, we can better serve our clients and ensure their satisfaction. Additionally, we strive to use local resources wherever possible to minimise our carbon footprint, further demonstrating our commitment to sustainability.”

Fluechem’s dedication to hands-on client service extends beyond their office walls. By actively engaging with customers and gathering feedback in the field, Fluechem can continually improve their solutions and tailor them to meet the specific needs of each client. This approach not only strengthens customer relationships but also allows Fluechem to stay at the forefront of the marine emission control industry.

Furthermore, Fluechem emphasizes the importance of utilising local resources to reduce their environmental impact. By partnering with Aberdeen-based transportation company William Nicol for the bulk delivery, Fluechem supports the local community while minimising the carbon footprint associated with logistics. This commitment to sustainability aligns with Fluechem’s overarching goal of promoting cleaner air and water for all.

Fluechem’s continued growth is fuelled by the dedication and expertise of their team members. With employees stationed in maritime centres worldwide, Fluechem is well-positioned to meet the increasing demands of the marine emission control sector and provide exceptional service to clients across the globe.